Refund policy

We offer a 30-day money-back guarantee.

If you are not completely satisfied with your purchase, you may return it to us within 30 days of purchase for a prompt refund.

Returning an item

For a refund, items must be returned within 30 days of purchase with the original packaging.

It is acceptable to return an item with shrink-wrap removed, as long as the item has not been used or damaged after receipt.

You will receive a full refund, including the cost of delivering the goods to you.

Your refund will be processed within 30 days of the cancellation.

This does not affect your statutory rights.

Instructions for Return:

1. Please enclose the delivery note, including your name and order number with the returned item(s). Tape the box securely using heavy-duty packing tape.
2. Send your returned item(s) via an insured carrier, such as Royal Mail Recorded delivery. This will be at your expense. We cannot be responsible for lost returns.
3. Send your return to:
   
   Charity Returns c/o Whistl (Southwest)
   Unit 2G
   Wrangton Business Park
   South Brent
   Devon
   TQ10 9GQ

We are not responsible for lost returns. If you have questions about your return, please contact our Customer Service team.